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General

  • What is SSH?
  • Do you have Front-Page extensions?
  • Can we add services as we grow and need them?
  • How do I obtain my website statistics?
  • How do I protect my directories with a password/and do you support .htaccess?
  • How do I request to enable SSH/Telnet?
  • Why aren't my pages updating when I upload?
  • Do you have a database system?
  • Do you provide shell/telnet support?
  • What software do you run?
  • How do I update my credit card details?
  • Where are my raw log files?
  • How do I setup SSH/Telnet software?
  • My site won't come up or is slow, what's wrong?
  • What domain names do you support?
  • How do I upgrade my account?
  • I want Personal Nameservers. How do I add them?
  • What is Virtual Hosting?
  • What SSH program should I use?
  • Can I modify MIME types?
  • Why can't I create sub-domains?
  • How do I setup cron jobs?
  • Do you offer Server Side Includes (SSI)?


    What is SSH?
    SSH is similar to telnet, but it's more secure. It uses high level encryption and compression to make sure nobody can takeover or eavesdrop on your telnet session.

    Do you have Front-Page extensions?
    Front Page extensions can be installed for your account. They are not installed automatically during the initial setup. You can install them yourself through your control panel or send us a support request and we will install them for you within 24 hours.

    Can we add services as we grow and need them?
    All options can be added or removed at any time.

    How do I obtain my website statistics?
    Log into your control panel (www.yourdomain.com/cpanel). We offer 4 great statistics packages to give you a detailed view of your visitors.

    How do I protect my directories with a password/and do you support .htaccess?
    Yes! Login to your control panel (www.your-domain.com/cpanel) and then click "Manage -> Password Protect Folders"

    To create and setup .htaccess we suggest you visit this site: http://www.codingclick.com/article.php/aid/3

    How do I request to enable SSH/Telnet?
    Complete and submit the Enable Telnet/SSH Access form.

    Why aren't my pages updating when I upload?
    Click here for a solution.

    Do you have a database system?
    We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use database program. Visit www.mysql.com for more information.

    Do you provide shell/telnet support?
    Yes we provide Telnet(SSH) Access on our Advanced and Professional web hosting accounts as well as on all of our reseller accounts.

    What software do you run?
    We run RedHat Linux 7.2 with the latest version of Apache, PHP4, and mySQL. We also have a large collection of perl modules already installed for your use.

    How do I update my credit card details?
    Login to your billing account here.

    Where are my raw log files?
    They are located within your control panel. Login and click "Statistics -> Download Raw Access Logs"

    How do I setup SSH/Telnet software?
    Click here for instructions.

    My site won't come up or is slow, what's wrong?
    Visit this page for more information on the cause and solutions to your problem.

    What domain names do you support?
    We support all domains, including foreign domains.

    How do I upgrade my account?
    Almost any upgrade to your account can be made instantly by our support team. To upgrade your account, fill out our "Change Plan" form. You can find it here.

    I want Personal Nameservers. How do I add them?
    Complete and submit the Add a Nameserver Service Form.

    What is Virtual Hosting?
    Virtual Hosting is where multiple web sites (www.domain.com) are served off the same physical server. This saves each customer from purchasing their own expensive server, performing the setup and providing the appropriate environment. This is the most common method of hosting sites of small to medium size with light to moderate traffic.

    What SSH program should I use?
    FREE: PuTTY
    PAID: SecureCRT

    Can I modify MIME types?
    Yes! You can do this all through our powerful control panel system. Login to (www.yourdomain.com/cpanel).

    Why can't I create sub-domains?
    If you receive an error when creating sub-domains, open a ticket and request for sub-domains to be enabled.
    NOTE: If your domain is not pointing to our nameserver and is still in the proceess of being transferred, you CANNOT create sub-domains. You will have to wait until your domain has fully propagated before you can create sub-domains.

    How do I setup cron jobs?
    Simply open a support ticket and send our tech guys the command line parameters you want to run and we will set it up for you. Remember to include appropriate time intervals.

    Your Root directory path:
    /home/username/public_html/

    To run a Perl script you normally use
    /usr/bin/perl /home/username/public_html/test.pl

    To run a PHP script you normally use:
    /usr/bin/php /home/username/public_html/emp.php

    Do you offer Server Side Includes (SSI)?
    SSI is on all of our servers. You just need to be sure that you call your files with the .shtml extension. More information can be found here.

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