Will you handle the billing to my customers?
What is a Reseller?
As a reseller, you can sell our hosting packages under you own brand name. The package cost to you is up to 60% off our normal retail price. You charge your customers whatever you want. This allows you to have the look and feel of your own your own hosting company.
What if one of my clients break your "acceptable usage policy" rules?
Regardless of whether a client is a retail account, or a reseller client, all violations of our TOS are treated the same. Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client.
How do I upgrade an account to an IP account?
Open a ticket and we can assign you an IP address within 24 hours.
What kind of discount do I get?
60% off our standard hosting plans. You can find the pricing scheme here.
Will my clients find out about The Server Center?
The Server Center attempts to hide all mention and tracing of The Server Center for its resellers. We offer anonymous nameservers, support site, web browser control panels, manuals, server names, at no additional charge. The routing traceroute to us and the ARIN IP registration whois info, do not contain mentions of our hosting brand.
Is there a root login I can use for all my user accounts?
Yes! To access your client's control panel, simply enter their username, followed by YOUR master account password. This acts as a ROOT password.
Who provides technical support?
As a reseller, you will be responsible for providing general support to your customers. We will do all system administration necessary, as well as be your second line technical support engineers if you have a problem and can't answer it. In addition, we have an Anonymous-branded Support site your customers can use. This site includes Tutorials, FAQs and more!
Can I customize the control panel?
The Server Center provides various options for skins on the control panel. The Server Center offers a branded control panel, using The Server Center logos, that our retail clients utilize. Also available is an anonymous version of the same control panel style, without The Server Center mention or logos. Either option is available for usage at no charge to The Server Center resellers.
What is to prevent my clients from moving directly to you?
The Server Center DOES NOT accept clientele of our resellers as direct, retail Server Center customers. Your clients belong to you, and The Server Center will never attempt to gain their direct business. The only exception to this policy, is if the reseller is exiting the hosting business, and wants us to take over the service for his clients. The Server Center reseller program is an integral part of the family of services offered at The Server Center, and we intend to keep our resellers healthy and growing.
What if I want to upgrade to a dedicated server in the future?
Not a problem. We will assist you in setting up the sites on your dedicated server, and help you transfer all the users' files over as well. It can be a very simple procedure, with minimal downtime. We will leave the shared server accounts active while the transfer is occuring, until dns properly clears up, and all clients are satisfied that their sites are functioning perfectly on the new dedicated server.
Why Cant I access my or my customers sites by IP Address?
This is because you/they are on a shared IP address. For customers to access their site, use the IP address that was given when you created your account in WebHostManager, followed by the customer username. Example: http://100.100.100/~username/
To access your customer control panel use the same IP address followed by "/cpanel". Example: http://100.100.100/cpanel/
Can I have my own name server?
Yes (if you opt for nameservers). You will get 2 custom nameservers using your domain name. Having your personal DNS/nameserver allows you to remain anonymous. (NS.YOURDOMAIN.COM & NS2.YOURDOMAIN.COM)
How do I setup my accounts once I am a reseller?
You will get your own control panel called Web Host Manager. This panel will allow you to manage all aspect's of your accounts in real time.
What Plans will I be able to resell?
You will be able to resell all our virtual hosting plans which can be found on our resellers home page.
Can I make up my own plans?
You can modify any plan that you resell, as long as its under the pre-capped specs.
Example: We offer 350 megs in our Starter Plan, you can offer anything under 350 megs to your customers, just by modifying their account when you set it up, but we will still charge you the same price.
How are accounts billled under the Reseller Program?
All accounts are billed MONTHLY. Once you setup an account it will be scheduled for billing.
What happens if I decide to leave The Server Center reseller program?
You are free to leave at any time. Your Server Center services are on a month to month basis, without any required contract. The clients you have signed up with as a Server Center reseller, are your clients. You are free to take them with you if for any reason you decide to leave us.
What reseller tools do you have?
There is a Reseller Web Manager that allows you to setup and completely manage your hosting clients. We utilize CPANEL/WHM, which is currently implemented on more than 250,000 domains worldwide. Your clients will also have access to a control panel for managing their web sites.
How much does it cost to join as a reseller?
There is a small charge of $15 to setup your account. If you plan on transferring more than 15 accounts as soon as you become a reseller, we will waive the setup fee and also provide you with a free web hosting account "Unlimited Plan", valued at $59 per month.
How do i gain access to the WHM?
Once your first account is setup, you will need to fill out the reseller application found on our reseller page. Once you get your confirmation email, you can access the control panel by going to: http://www.yourdomain.com:2086
Will you handle the billing to my customers?
The Server Center does not currently get involved with your billing practices for your clients. For this reason you are free to charge any price that you wish for the services you provide, and just pay The Server Center your low reseller costs for such. A recommended billing solution many of our resellers use is http://www.2checkout.com or http://www.revecom.com